Under 18? A parent/guardian can rent under their own ID and account.
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Bring a valid photo ID
NRIC, FIN card, or passport — required before we hand over any gear.
Insurance & Coverage
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We don't provide insurance by default
You're welcome to arrange your own coverage (travel, personal effects, or equipment insurance) for peace of mind.
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The deposit is security, not a cap
It doesn't limit what you're responsible for — damage or loss is charged at actual repair or replacement cost.
Cancellation Policy
Need to cancel? Just let us know on WhatsApp — the earlier, the better.
Notice before rental start
Cancellation fee
72 hours or more
15%
24–72 hours
50%
Less than 24 hours / no-show
100%
Deposits already paid are refunded in full. Specially sourced/sub-rented items are non-refundable once confirmed.
Security Deposit & Refund
01
Return the gear — we check it's complete and in good condition.
02
Any late fees, cleaning, or damage costs are deducted first.
03
The rest is refunded to your original payment method within 7–14 business days.
Need More Time?
01
Message us on WhatsApp before your return date.
02
We check if the item's free for the extra days you need.
03
Pay the extra day(s) at the same rate — that's it, extended.
If it's already booked by someone else, we'll let you know as early as possible so you can plan your return.
Taking Gear Overseas
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Ask us first
Equipment can't leave Singapore without our written approval — message us on WhatsApp if you're planning to travel with it.
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Tourists & short-term visitors
Gear rented by non-residents must stay in Singapore, unless we've agreed otherwise in writing.
Frequently Asked Questions
What if the equipment gets damaged while I have it?
You're responsible for repair or replacement cost. Minor wear is fine, but drops, water damage, or missing parts are charged based on actual repair cost or full replacement value.
What happens if I return the equipment late?
There's a 30-minute grace period. After that, late fees apply per day, per item, at the daily rental rate. If it delays another customer's booking, an extra fee may apply too.
Can someone else pick up or return the gear on my behalf?
Yes, but you're still fully responsible for the equipment and these terms. Your proxy will need to show ID when collecting.
What payment methods do you accept?
PayNow, bank transfer, and credit/debit card at checkout.
Do I need to clean the equipment before returning it?
Just return it reasonably clean. A cleaning fee applies if it comes back with sand, mud, liquid, odour, or similar residue.
Can I bring the equipment overseas?
Not without checking with us first — message us on WhatsApp before you travel. Tourists and short-term visitors generally can't take gear out of Singapore.
