Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: June 2025
1. General Questions
I need my order urgently, can I pick up after ordering?
Yes, local pickup is available for urgent orders. To ensure your item is ready for immediate collection and to confirm stock availability, please contact us before visiting our pickup location.
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 7 days of the purchase date. To start a return, please visit our Returns policy page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we have a showroom where you can walk in to pickup your orders or try out products.
2. Product Questions
How can I find detailed information about a product?
Detailed specifications, features, and descriptions for each product are available on its individual product page. You can usually find this information under sections like "Details," "Specifications," or "Description."
Are products covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty information, including coverage duration and terms, can be found on the individual product page or within the product packaging. If you have further questions about a product's warranty, please contact us.
Do you offer product support or troubleshooting?
For technical support or troubleshooting assistance with our products, please refer to the product's user manual or the manufacturer's website, which are often linked on the product page. If you still require assistance, our customer service team can help direct you to appropriate resources.
How can I compare different products?
While we don't currently have a built-in comparison tool, you can review the specifications and features listed on each product page to compare items. If you need assistance in choosing between products, feel free to contact our customer service team for recommendations.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, Shop Pay, Union Pay), Google Pay, and Apple Pay.
Do you offer installment payment options?
Yes, we do! We partner with Atome to provide flexible installment payment options. You can choose to split your purchase into 3 interest-free payments using Atome. Simply look for the Atome payment option at checkout or on eligible product pages to see if it's available for your order.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policyfor more details.
Do you offer free shipping?
Yes, we occasionally offer free shipping as part of our special promotional campaigns. During these campaigns, free shipping is typically available for orders above a certain amount. Details regarding current free shipping promotions and any applicable thresholds will be clearly communicated on our website banners, promotion pages, or within our general shipping policy.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing enquiries@reddotphoto.com.sg or by calling our toll-free number at 6384 3830 / 87798695 (whatsapp only)
What are your business hours?
Our business hours are Monday through Friday from 9:30am to 6:00pm GMT 8+. (Weekends via Appointment only)
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at enquiries@reddotphoto.com.sg.
