How long does it take for my order to be delivered?
At Red Dot Photo, we are dedicated to minimizing any delays in processing and shipping your orders. Here's an estimated breakdown of our order processing timeframe:
- Normal Period: Orders are typically processed within 1 to 2 business days.
- Peak Period: Order processing may take approximately 5 to 7 business days during peak periods such as campaigns or festive season etc..
For delivery, we work closely with our trusted courier partner to ensure a seamless end-to-end experience.
What types of products do you offer?
At Red Dot Photo, we specialize in photography equipment and accessories. We offer a range of products including heavy-duty light stands, camera batteries, and backdrop cloths. Our high-quality gear and portable solutions are designed to enhance your equipment and help you capture stunning images.
Same Day Delivery
Kindly contact to our whatsapp (+6587798695) for further details and assistance if you are interested in opting for Same Day Delivery.
Where can I track my order parcel delivery status?
You can easily track the delivery status of your parcel either by logging into your account or by referring to the information provided in the order fulfilment email that will be sent to you.
If you have any further questions or need assistance, please reach out to our customer support. They will be more than happy to assist you and address any questions or issues you may have.
Can I change my shipping address / Method ?
We are more than happy to assist if the parcel has yet been handed over to our courier partner! Please reach out to our Customer Support as soon as possible with the updated shipping address / method.To ensure a smooth retrieval, please contact us as soon as possible. After delivery, options may be limited.
How can I contact Red Dot Photo?
If you have any questions, concerns, or inquiries, you can reach out to us through the following contact information:
- Trade name: Red Dot Photo
- Phone number: 6384 3830 / 87798695 (whatsapp only)
- Email: firstname.lastname@example.org
- Physical address: RED DOT HOLDINGS LLP, 18 Howard Road, Novelty BizCentre #06-08, Singapore 369585, Singapore (Weekdays 9:30am - 6pm / Weekends via Appointment only)